CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. Calabrio , the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. About Calabrio.

Technology 52

Technology Telecommunications Call Recording Insurance 52

Talkdesk

MARCH 4, 2021

To do so, I needed to spare half of my day, because these activities could only be managed by going to a bank branch and waiting in line to be helped. . Enable location-based employees with call transfer capabilities. 4 steps to boost customer experience: 1.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Magellan Solutions

SEPTEMBER 20, 2016

Secondly, with all of the above-mentioned requirements determined, contact a reputable customer service call center that can excellently provide you with those. How to determine if the call center is good? You can start with looking at call center listings by searching them on Google.

Call Center 68

Call Center Customer Service Telecommunications 2013 68

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. a call recording or specific notes) automatically in a CRM, making for an end-to-end mobile workforce solution that helps all employees deliver more personalized CX. They can also save interaction details (e.g.,

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world. The transformation process is at risk if vital intelligence relating to workforce management (WFM) data and people management falls through the cracks.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Natalie Petouhof

FEBRUARY 16, 2016

“Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution. Ability to record calls generated by Allworx Reach and Microsoft Lync ® or Skype® for Business within a single RECITE deployment.

Telecommunications 58

Telecommunications Competitive Advantage Call Recording Interaction 58

Thematic

JANUARY 27, 2019

Unstructured data is data that isn’t stored in a fixed record length format. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data. Next, we need to group themes into a hierarchy to make it easier to manage. Case study.

Customer Service 59

Customer Service Contact Center NPS Financial 59