Stella Connect

OCTOBER 19, 2021

Fast-growing companies with ambitious customer service goals and limited resources may find call center staffing tricky — what’s the magic number of agents you need to meet demand and service customers effectively ? Consider what could occur if you have too many or too few agents. Erlang C, founded by A.K.

Call Center 52

Call Center Average Handle Time Competitive Advantage Culture 52

Russel Lolacher

JANUARY 30, 2023

” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes. .” ” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes. And here is why he is awesome. He’s the international keynote speaker.

Culture 105

Culture Leadership Books Competitive Advantage 105

Russel Lolacher

MARCH 13, 2023

A few reasons why he is awesome – he is the academic, keynote speaker and best selling author of “The Burnout Gamble” and his latest book “Leadership, Reinvented”, he’s a two-time TEDx Talker (his 2015 talk is now at 2.1 ” Hamza Khan FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Hamza Khan. .”

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Leadership 2015 Government Books 98

Integrity Solutions

FEBRUARY 22, 2023

That’s why a star sales rep won’t automatically make a great sales leader. Regular coaching not only sustains and accelerates good behaviors, it conveys to the team: We see your potential and want to help you grow. But it takes more than a one-size-fits-all approach for coaching to be effective.

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Leadership Sales Culture Connections 52