CEM Customer Satisfaction Loyalty Programs Multi-Channel 
InMoment XI
JANUARY 17, 2024
Positive guest experiences lead to higher customer satisfaction levels. A memorable and positive guest experience drives customer satisfaction and fosters customer loyalty. Today’s consumers expect seamless and convenient interactions across multiple channels.
Beyond Philosophy
JUNE 1, 2015
Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.
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