Lumoa

SEPTEMBER 16, 2022

Net Promoter Score in a nutshell. NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. In a nutshell, the Net Promoter Score asks “how likely would you be to recommend” a product or service to others.

Net Promoter Score 83

Net Promoter Score NPS Social Media Culture 83

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed.

Customer Experience 94

Customer Experience Telecommunications CEM Net Promoter Score 94

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. That’s great!

Net Promoter Score 117

Net Promoter Score Hospitality CEM Feedback 117

Experience Matters

APRIL 7, 2015

Global enterprises, academic institutions, and government agencies use Qualtrics to collect, analyze, and act on voice of the customer, customer satisfaction, Net Promoter Score, employee engagement, 360-degree feedback, market, product concept, and employee feedback. ResponseTek.

2015 97

2015 Multi-Channel 2014 CEM 97