Does Automation Make Customer Service Smart?
CSM Magazine
MARCH 18, 2021
Companies such as Bosch, Daimler, Henkel, Lufthansa and, more recently, BioNTech are automating their customer communication in a smart way. A smart solution is only available through the combination of AI-based speech comprehension and the connection of bots to back-end systems. Just like a real employee in the call or contact center.
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