Education Services Group

JUNE 4, 2020

A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. If proven effective in incubation, you then roll the new process out to the rest of your team of Customer Success Managers and your entire customer base. Customers change.

Customer Journey Mapping 52

Customer Journey Mapping Customer Success Customer Journey Communication 52

Education Services Group

MAY 23, 2022

5 things to remember for your customers. Change is hard (in a different way). Whether CS is an entirely new offering or you’re expanding it to new parts of your customer base, there will be a period of adjustment. Change is hard on customers, too. They’ll need time and support as they make the transition.

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

Kustomer

SEPTEMBER 3, 2020

The Importance of Listening in Every Stage of a Customer’s Journey. Another useful tactic to adapting in a new market is understanding how the customer communicates in various stages of their experience. As the market and customer changes, companies change. And the work is stymied.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 128

Customer Success Customer Centricity Financial Metrics 128

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 52

Customer Success Financial Metrics Customer Centricity 52

SurveySparrow

JANUARY 24, 2020

But here is another thing about NPS, it is not something that you send once in a year for a customer, but something that you should do regularly. Because the emotions of your customer change based on the experience they are having about your brand. Why regular intervals?

NPS 52

NPS 2020 Net Promoter Score Feedback 52

SurveySparrow

APRIL 3, 2020

By knowing who exactly you need to target, your marketing gets better, your communication strategy will get refined and you will have better results. For finding customer persona, it will also take inputs from customer demographics, behaviours, motivations, goals, data from competitors, primary and secondary research, etc.

B2C 52

B2C B2B Magazine Information 52