Experience Investigators by 360Connext

MAY 11, 2021

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. This strategy is not just for customer happiness, but for brand success. Customer experience depends on avoiding complacency.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

Integrity Solutions

SEPTEMBER 28, 2023

Your people and processes have to adapt and meet the customer where he or she is. Training needs to focus on helping your teams understand how different customers want to be communicated with and then giving them the skills and tools to tailor their approach to provide consistently excellent service across channels and customers.

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

CX Journey

AUGUST 16, 2016

Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers. If company leadership wants to transform the culture of the organization and become a lean company, they've first got to understand what comprises lean leadership.

Leadership 47

Leadership Culture Touchpoint Customer Experience Professionals 47

Kustomer

SEPTEMBER 3, 2020

The Importance of Listening in Every Stage of a Customer’s Journey. Another useful tactic to adapting in a new market is understanding how the customer communicates in various stages of their experience. As the market and customer changes, companies change. Employees and How to Take On the New CX World.

Marketing 52

Marketing Effort Score Metrics Loyalty 52