Experience Investigators by 360Connext
MAY 11, 2021
The strategy defines and communicates customer experience across your organization and aligns customer experience goals with larger organizational goals. This strategy is not just for customer happiness, but for brand success. An executive leadership team to approve or deny those recommendations.
Daniel Group
FEBRUARY 5, 2021
So, over the last few years, customer experience has taken more of a front seat with Butler. It’s starting to be ingrained more in our culture, our leadership buy-in. Jodi Phillips (05:25): So again, I think it goes back to our leadership and our organization, with that stronger focus on that healthy side of our business.
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C Space
MARCH 12, 2020
Jessica’s tenure at C Space began 10 years ago in sales, where her thoughtful approach to problem-solving and fearless leadership accelerated her to the role of SVP of sales, overseeing a 20+ person national sales team and leading the company’s annual revenue to record levels. Jessica DeVlieger. President, C Space Americas.
Forrester's Customer Insights
OCTOBER 16, 2023
It’s no secret that many of the challenges in getting value from data and insights are rooted in the need for better data literacy, internal communication, and a stronger data culture. It’s even become the subject of an SNL-worthy (for us data people) satire online. This week, we saw a meaningful move at addressing data […]
CX Journey
JUNE 17, 2019
I continue to outline why customer experience transformation efforts stall or slow. In the previous article , I focused on those reasons attributed to company leadership; in this article, I'll outline reasons associated with employees and operations. Ultimately, it’s all on leadership.) Customers change.
Beyond Philosophy
JANUARY 16, 2018
CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Michael Lowenstein, Ph.D.,
CX Journey
AUGUST 16, 2016
Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers. If company leadership wants to transform the culture of the organization and become a lean company, they've first got to understand what comprises lean leadership.
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