Communication Customer Change Customer Focused Leadership 
ShepHyken
MARCH 19, 2018
Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. My Comment: Let’s start this week off with some compelling stats about our customers’ changing expectations. 23% of customers say their expectations of customer service are higher than they were a year ago.
Beyond Philosophy
JANUARY 16, 2018
CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Michael Lowenstein, Ph.D.,
Integrity Solutions
SEPTEMBER 28, 2023
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer focused. Your people and processes have to adapt and meet the customer where he or she is.
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