Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Myra Golden

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I emerged with a game plan for setting boundaries with new contractual terms, assertively saying ‘no’ when the relationship doesn’t fit, and in general, more clarity in communication.

Seminar 75

Seminar Workshop Feedback Communication 75

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Design Coaching Strategy. Equip employees to create positive conversations with challenging customers? Improve the sound, flow, and feel of communications? I have help for you.

Webinar 51

Webinar Seminar Feedback Interaction 51

Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions.

Call Center 76

Call Center Workshop Customers Insurance 76