Uniphore
DECEMBER 7, 2021
Supply chain issues: While supply chain delays are out of retailers' hands, CX leaders can also use supply chain disruption as a chance to nurture relationships with existing customers. Think logical alternatives to delayed products, well-planned communication and better in-store experiences. Customers liked this shift ?and
Second to None
JUNE 12, 2020
According to a s tudy by Salesforce , 69% of Generation Z members in the United States will pay for a digital version of a traditional product or shopping experience. This furthers the importance of treating your customers as humans across your digital platforms. Who are they? What do they need right now at this moment?
Service Untitled
MARCH 10, 2010
The fine line between creativity and communication makes the message memorable. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. The best commercial is one that can be viewed over and over and still elicit the same laugh.
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