Communication Employee Experience Measurement Virtual Agent 
TechSee
MARCH 7, 2022
Measuring Self-Service KPIs. Monitoring and analyzing usage of alternative service channels with virtual assistance is more complex. Self-service KPIs have to be measured across multiple channels to calculate costs, effectiveness, and customer service success. Employee Experience. Conversational Platforms.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. customer experience. agent/employee experience.
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. customer experience. agent/employee experience.
Expert insights. Personalized for you.
109 
Let's personalize your content