Communication Exceptional Customer Service Telecommunications Voice of Customer 
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
Lumoa
NOVEMBER 2, 2022
The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.
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