Communication Fashion Guest Experience Omnichannel 
Playvox
APRIL 14, 2022
Regular training and daily communication reaffirm the gold standard. Having the ability to view agent concurrency in an omnichannel world is also key. Don’t Make Guests Wait. What guests experience when they first arrive sets the tone for the rest of the party. Not all guests will be fashionably late!
Comm100
AUGUST 23, 2018
While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Who is doing this right?
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