This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Fashion Remove Guest Experience Remove Omnichannel Related Topics
Brand Values Exceptional Customer Service Customer Service Representative Customer Expectations Customer Care Loyalty Consumers Sales Communication Interaction More Related Topics >
article thumbnail

Workforce Planning: How it Establishes Gold Standard Service

Playvox

APRIL 14, 2022

Having the ability to view agent concurrency in an omnichannel world is also key. The ultimate goal of contact center workforce planning is to ensure the right number of agents with the right skills are scheduled at the right times, optimizing both the customer experience and the use of labor dollars. Don’t Make Guests Wait.

Contact Center 78
Contact Center Omnichannel Events Webinar 78
article thumbnail

This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Who is doing this right?

Exceptional Customer Service 40
Exceptional Customer Service 2018 Customer Service Hotels 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 40,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024