Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySensum

JUNE 24, 2023

According to the Zendesk Customer Service Report 2020 , 80% of customers stop doing business with a company if they experience poor customer service. Gain a Competitive Advantage No matter which sector your business operates in, competition is inevitable. But how can you achieve this?

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Metrics 52

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. Customer retention statistics: More than 6 in 10 U.S. CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

OCTOBER 5, 2023

Brand perception refers to how consumers view, think, and feel about a company and its offerings. Brand perception is subjective and can be influenced by consumer expectations, preconceived notions, and a company's reputation. It shapes consumer behavior and impacts a brand's success. What is the purpose of brand perception?

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

Happy or Not

JULY 25, 2023

Good reviews can significantly influence prospective customers, with consumers increasingly relying on customer feedback before purchasing. Research shows that most consumers trust online reviews as much as personal recommendations.

Feedback 36

Feedback Competitive Advantage Social Media Customer Satisfaction 36