Competitive Advantage, Consumers, Customer Care and Virtual Agent

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

FEBRUARY 20, 2018

Although this information can usually be found in the user manual, customers looking for assistance with these basic tasks drive a large volume of calls to the customer care center, which can be avoided with self-service. Here are the steps to get started: Build the virtual agent around a single strategic objective.

Virtual Agent

Virtual Agent Contact Center Return on Investment Competitive Advantage

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. The impact of bilingual support on the customer experience cannot be understated. It’s our thing.

Contact Center

Contact Center Customer Care Average Handle Time Consumers

CXDNA Update

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

Bilingual Customer Support: Where Live Agents and AI Coincide

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