5 Top Customer Service Articles For the Week of January 8, 2018
ShepHyken
JANUARY 8, 2018
(What’s happening inside your organization is felt on the outside by your customers!). 5 Strategies for Delivering a Seamless Customer Experience by ShaDrena Simon. iQmetrix) A seamless omnichannel experience means that whether online or offline, your customer sees the same branding, structure, values, and tone.
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