29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. then customer service training is not optional. Adam Toporek , Customers That Stick. .
Let's personalize your content