InMoment XI
SEPTEMBER 12, 2023
These could be features that no current products offer, service needs that are not adequately addressed, or new ways to engage customers. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.
Thematic
MARCH 27, 2024
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?
CustomerSuccessBox
NOVEMBER 24, 2021
Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. Poor customer service, etc. It is at that stage that customers start seeing value in your offering. ROI of Customer Value. ROI of Customer Value. Maintenance costs.
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