TechSee

OCTOBER 9, 2018

According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. Let’s be friends: Millennials are highly invested in their social networks, choosing to share their lives with friends and strangers on Facebook, Instagram and Snapchat.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. Virtual agent exhibitors at MWC 2018: Nuance.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. That’s quite a lot of new ideas, apps, presentations and giveaways to sift through. Virtual agent exhibitors at MWC 2018: Nuance.

2018 84

2018 Customer Service Multi-Channel Document 84

UJET

SEPTEMBER 15, 2020

That can expand considerably with a Knowledge Base/FAQ platform, social media management solution, project management software, and in-team communications. This triggers rules to route customers to self-service solutions, Virtual Agents, or human agents who determine the exact issue and solve it.

Customer Experience 78

Customer Experience Contact Center Omnichannel Virtual Agent 78

UJET

SEPTEMBER 15, 2020

That can expand considerably with a Knowledge Base/FAQ platform, social media management solution, project management software, and in-team communications. This triggers rules to route customers to self-service solutions, Virtual Agents, or human agents who determine the exact issue and solve it.

Customer Experience 56

Customer Experience Contact Center Omnichannel Virtual Agent 56