SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Currently, she is the Director of Customer Experience and leading Employee engagement at Schindler Elevator Corp. LinkedIn : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Clarabridge gets to the heart of customer feedback by providing the world’s most sophisticated customer intelligence platform.

2015 97

2015 Multi-Channel 2014 CEM 97

OpinionLab

MARCH 25, 2019

The movement from “improving touchpoints” to “improving journeys” is happening today in organizations which are aggressively moving themselves from siloed views of their customer to a connected view. In addition to sound, quantitative business analysis, verbatim qualitative customer feedback can help bring the numbers to life.

Customer Experience 74

Customer Experience Contact Center Omnichannel Retail 74

OpinionLab

MARCH 25, 2019

The movement from “improving touchpoints” to “improving journeys” is happening today in organizations which are aggressively moving themselves from siloed views of their customer to a connected view. In addition to sound, quantitative business analysis, verbatim qualitative customer feedback can help bring the numbers to life.

Customer Experience 60

Customer Experience Contact Center Omnichannel Retail 60