article thumbnail

5 Types of Value-added Proactive Outreach by a Customer Success Manager

CustomerSuccessBox

Community offers a deep connection that isn’t focused on a funnel. Customers who are connected and engaged are easier to delight. CSMs can make use of this opportunity to engage customers with the product more. Do your homework about customers. Voice-of-customer (VOC)/customer-engagement program.

article thumbnail

Strengthening Brand Experience in the Grocery Industry

Second to None

Private brands allow stores to provide a unique experience while curating an emotional connection between the brand and shoppers. 3] Offering a sense of familiarity and consistency, private brands have proven to increase trust and loyalty in customers. Loyalty and Rewards. Private Brand (PB).

Brands 73
article thumbnail

Strengthening Brand Experience in the Grocery Industry

Second to None

Private brands allow stores to provide a unique experience while curating an emotional connection between the brand and shoppers. 3] Offering a sense of familiarity and consistency, private brands have proven to increase trust and loyalty in customers. Loyalty and Rewards. Private Brand (PB).

Brands 48