InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
TechSee
OCTOBER 23, 2018
consumers abandoned a brand due to lack of personalization and trust. According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots. According to Accenture , 41% of U.S. Using AI to enhance interactions with customers is quickly gaining traction.
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