Remove Culture Remove Employee Experience Remove Rewards Programs Remove Touchpoint
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5 Top Customer Service Articles of the Week 6-21-2021

ShepHyken

The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? There are plenty of great ideas.

2021 81
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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

Let’s face it, customer-facing employees have the power to tarnish your brand or enhance your brand, which should make keeping them engaged and productive a critical part of your organization’s internal business objectives. And don’t forget about the employee lifecycle too.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members. You’ve probably seen this more often than you realize.

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Welcome-from-home: HR’s guide to onboarding employees remotely

Qualtrics

Demystify the remote onboarding process with these tips – and make your employee experience memorable from day one. As many talent acquisition teams (and hiring managers) around the world have pivoted their strategies for recruiting and interviewing candidates, they’re also grappling with how to onboard new employees during a pandemic.

Culture 20
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7 Effective Employee Retention Strategies to adopt

SurveySparrow

If you want to find the right employees for your firm, then make sure that you are transparent to them during the hiring process. . Tell your candidates about what the job will offer for them, not only in terms of compensation but also in terms of the culture, process you follow, and so on.