Education Services Group

MAY 23, 2022

Harvard Business Review explains the issues that can arise when the two roles are confused: “[CSMs] straddle the gap between service and sales, between company interest and customer interest, and between product expertise and customer insight. 5 things to remember for your customers. Change is hard (in a different way).

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

Kustomer

SEPTEMBER 3, 2020

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition. Customer service is still a relatively new department and career path. As the market and customer changes, companies change. Gabe Larsen: (03:52).

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

MAY 13, 2022

They cannot live and die by every single thing that happens to every single customer. A lot of the disconnect between those teams is how they share their insights, how they share their perspective, how they communicate with one another. As your team changes, as your customers change, as your product changes, you have to adapt to that.

Chief Customer Officer 98

Chief Customer Officer Customer Success Feedback Customers 98