ClearAction

DECEMBER 31, 2016

Stream a sampling of customers’ comments about these issues to the departments responsible for originating the issues: what was the customer trying to do, what did they expect, what did they experience, what were the consequences. Arrange action planning workshops for originating departments.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

Kustomer

NOVEMBER 1, 2021

Lastly, Paolo speaks about three of the courses he offers on his website: Road Map, Coaching, and Crisis Response. The “Road Map” course offers help with designing an effortless experience when creating a customer journey map. Full Episode Transcript: The Digital Customer Service Revolution with Paolo Fabrizio.

Customer Service 97

Customer Service Social Media Customers Customer Satisfaction 97

Kustomer

SEPTEMBER 24, 2020

Lastly, Paolo speaks about three of his courses he offers on his website: Road Map, Coaching, and Crisis Response. The “Road Map” course offers help with designing an effortless experience when creating a customer journey map. So the first is called the roadmap. Gabe Larsen: (09:17). Paolo Fabrizio: 09:18).

Customer Service 52

Customer Service Social Media Customers Customer Satisfaction 52

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132