Kustomer

OCTOBER 19, 2023

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 59

Customer Service Airlines Exceptional Customer Service 2014 59

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. This statistic highlights the critical role of personalization in meeting customer expectations.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! What is High Touch Customer Experience?

Customer Service 52

Customer Service Customer Experience Customers Travel 52

SurveySensum

JULY 13, 2023

At this stage, it’s all about fostering a genuine connection with your customer. By prioritizing their needs and delivering exceptional experiences, you strengthen the bond and create a foundation for long-term customer relationships. But how to make that happen? Not just once but repeatedly.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

At this stage, it’s all about fostering a genuine connection with your customer. By prioritizing their needs and delivering exceptional experiences, you strengthen the bond and create a foundation for long-term customer relationships. But how to make that happen? Not just once but repeatedly.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52