Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. E-commerce sales are now projected to reach $7.4 Multiple customer support options.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

BirdEye

OCTOBER 5, 2023

This involves tracking specific metrics or conducting regular surveys to assess shifts in customer attitudes. Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent. It makes your brand unique and desirable.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Retently

DECEMBER 4, 2019

It can be easy to ignore Detractors if they’re not a very large percentage of your whole customer base. To start with, it’s well known that around 41% of consumers will spend less money on a service if they have a bad experience with it. Although your customers won’t love you if you give bad service, your competitors will. ”.

Net Promoter Score 125

Net Promoter Score NPS Social Media Feedback 125