SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

ShepHyken

MAY 18, 2018

There are many ways a business can improve their customer experience, and we’ll highlight a few of these ideas and offer specific examples which can be applied to your business. By applying a few of these concepts to your business, you can dramatically improve your customer experience. appeared first on Shep Hyken.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

GetFeedback

DECEMBER 21, 2018

Only slightly more than 10% of consumers are willing to stay on the line for over five minutes for customer service. ( Genesys ). Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). New Voice Media ). New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

ProProfs Chat

DECEMBER 12, 2019

Understanding the importance of customer service and how one bad experience can reduce customer retention is the starting step towards becoming a customer-centric business. 66% of customers agreed that they switched brands because of poor customer service. 60% of customers agree to this fact.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52