Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?
Tricia Morris
SEPTEMBER 4, 2015
In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration. To watch a pre-recorded webinar on the impact of knowledge management for customer service featuring Esteban Kolsky, Ask.com Global Customer Care Manager Eric McKirdy and Microsoft’s Bill Patterson, click here.
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