Natalie Petouhof
SEPTEMBER 19, 2016
And millennials take online action all the time! 47% write about good online experiences. 70% would create a video and post it online or write a review about their experience with a company. Here’s some stats: 75% created a profile on a social networking site. 55% visit those sites once/day.
Natalie Petouhof
OCTOBER 19, 2016
This type of software provides personalized care through the use of analytics, offering insight into customers’ behaviors for relevant, contextualized service that can predict future needs. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.
delighted
NOVEMBER 19, 2019
One of the most important things to know about your customers is that they’re using multiple channels to interact with businesses. Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience. An amazing experience generates promoters.
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