CSM Magazine
FEBRUARY 18, 2021
Make a memorable first impression by coming up with an authentic greeting for your customers. Instead, personalize your greeting and take the opportunity to get to know your customers better. For mesmerizing customer care, why not put in place a time limit for your crew to greet customers.
CSM Magazine
JULY 28, 2023
After-sales service not only strengthens your trust in the business but also elevates your overall experience from good to great! It transforms an ordinary purchase into high-level customer care, improving customer loyalty significantly.
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Maru Group
DECEMBER 18, 2018
Our unique methodology uses trained assessors to evaluate the end-to-end user experience across a selection of leading retail sites. Looking at everything from first impressions through to delivery and customer care, the results allow us to pinpoint key features of a winning digital customer experience.
Experience Investigators by 360Connext
MAY 20, 2015
We understand how important those consistent online gatherings become. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions.
Answer Dash
MAY 7, 2018
Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. trillion to $15.4
ShepHyken
SEPTEMBER 6, 2021
Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. State of the In-Store Experience [2021] by Bobby Marhamat. Here are my top five picks from last week.
BirdEye
MAY 23, 2023
Customer service feedback forms Customer service feedback forms allow customers to share their experiences regarding the services received. These are great for collecting intel about frontline staff and customer care teams, in their efforts to provide quality service.
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