Customer Care, Poor Customer Service, Return on Investment and ROI

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI

ROI Social Media Airlines Customer Service

The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted

Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). Talk about a return on investment. It’s designed to drive your company’s success.

Voice of Customer

Voice of Customer Contact Center Return on Investment ROI

CXDNA Update

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted

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