Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Customer Alignment

OCTOBER 2, 2017

We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path. We have built our Customer Experience ‘principles’ based on what we have seen over the last 15 years. Customer Experience issues are highly visible outside of the organisation.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

Amity

OCTOBER 3, 2016

And although there is a treasure trove of information contained within each, they contribute to but were not built to match the use case of managing the entire customer lifecycle. The biggest challenge here is that many CSMs don’t know the actions they should take to help their customers achieve the business outcomes they want.

ROI 76

ROI Roadmap Measurement Customers 76

Amity

MAY 6, 2014

And although there is a treasure trove of information contained within each, they contribute to, but were not built to match the use case of managing the entire customer lifecycle. The biggest challenge I see here is that many CSMs don’t know the actions they should take to help their customers achieve the business outcomes they want.

ROI 48

ROI Customer Success Roadmap Measurement 48