Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Customer health. Market presence: Revenue and number of customers.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Customer Alignment

OCTOBER 2, 2017

Some that come to us have implemented a Customer Experience management or Voice of Customer program, are on the way to being more customer-centric, are making tangible enhancements to their customer experience but are still not seeing the improvements and value they had hoped for. Leverage existing insight.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

Amity

OCTOBER 3, 2016

The biggest challenge here is that many CSMs don’t know the actions they should take to help their customers achieve the business outcomes they want. They don’t have the strategies, processes, and methods they need to help their customers change the way the customer does business.

ROI 76

ROI Roadmap Measurement Customers 76

Amity

MAY 6, 2014

The biggest challenge I see here is that many CSMs don’t know the actions they should take to help their customers achieve the business outcomes they want. They don’t have the strategies, processes and methods they need to help their customers change the way the customer does business.

ROI 48

ROI Customer Success Roadmap Measurement 48