How to Predict Customer Churn—And What to Do About It
Totango
SEPTEMBER 1, 2020
In fact, by becoming familiar with the causes of churn and using data to identify its warning signs, it is possible to predict and reduce customer churn. Net promoter scores (NPS) can reveal a customer’s current opinion of your product. Ensure Customers See Value. What Causes Churn? Every business suffers churn.
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