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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

MAY 12, 2019

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management.

Customer Experience Professionals 56
Customer Experience Professionals Books Customer Experience Hotels 56
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Adjusting your CX program to deal with COVID-19

Qualtrics

MARCH 19, 2020

Think about adding more always-on feedback mechanisms to your digital properties as well as adding some more targeted pulse surveys with your customers, employees, and partners. Our Customer Success organization, which supports a large volume of companies around the world, shared a number of questions that they’re hearing from our CX clients.

Airlines 56
Airlines Metrics Healthcare Feedback 56
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