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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Article 2022 Customer Service Call Center 73
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Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

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Culture Customer Centricity Customer Journey Mapping Sports 110
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