Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. And there’s much more.

Article 73

Article 2022 Customer Service Call Center 73

ShepHyken

JANUARY 31, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. Here are 10 practical tips that businesses can use to gain and maintain trust with their customers. by Sam Bradley.

2022 65

2022 Article Customer Service Contact Center 65

Integrity Solutions

APRIL 13, 2022

From customer service to marketing to product development, the job of selling is no longer confined to those people working within the sales organization. Let’s take a closer look at this combined sales/service mindset and how you can help non-salespeople deliver even more value to your customers.

Sales 52

Sales Customer Service Banking Loyalty 52

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. 23% of customers say their expectations of customer service are higher than they were a year ago.

Article 81

Article 2018 Customer Service Loyalty 81