Customer Change, Customer Focused, Employee Experience and Management

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Customer Change

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Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” These included getting C-level executive, customer-facing employee, and middle manager buy-in. Michael Lowenstein, Ph.D.,

Culture

Culture 2002 Customer Centricity 2007

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out. CX Problem #3.

Culture

Culture Customer Centricity Customer Journey Mapping Sports

CXDNA Update

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

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