CX Journey

FEBRUARY 27, 2019

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Here's what happens and why the work is never done: Expectations change. Customers change.

Metrics 35

Metrics 2008 NPS Financial 35

CX Journey

FEBRUARY 27, 2019

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. Here's what happens and why the work is never done: Expectations change. Customers change.

Metrics 32

Metrics 2008 NPS Financial 32

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.

Customer Success 98

Customer Success Webinar Communication Interaction 98

ProProfs Chat

APRIL 24, 2020

For that, you can collect customer feedback. To collect feedback, you can: Track social media pages for comments and reactions. Use a feedback button on your website. Use pop-up surveys that help you learn the exit intent of your potential customers. Brand Your Business to Improve Customer Retention.

Customer Service 82

Customer Service Social Media Customers Communication 82

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. Why it’s important to have an integration strategy.

Customer Success 52

Customer Success Webinar Communication Interaction 52

SurveySparrow

DECEMBER 22, 2019

It can be overwhelming for a business to start collecting feedback because there are so many ways you can do it and you don’t know where to start from or how to start one. We are here to help you with understanding the entire process of collecting product feedback. What are the right questions to ask to get feedback about my product?”.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85