Customer Change Effort Score Metrics NPS 
Kustomer
SEPTEMBER 3, 2020
Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Or our wait time, or maybe it’s different metrics that people have.
Kustomer
JUNE 17, 2021
From there, it’s easy for leaders to deliver EX that boost office morale and employee satisfaction with their hand picked team of agents, further leading to higher NPS scores and customer loyalty. Not only from a number perspective, but from a customer view of one of their projects. Laurent Pierre: (03:27). Absolutely.
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