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Remove Customer Change Remove Effort Score Remove Metrics Related Topics
Average Handle Time Chief Customer Officer NPS Customer Expectations Voice of Customer Call Center Contact Center Customer Journey Customer Satisfaction Leadership More Related Topics >
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Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Or our wait time, or maybe it’s different metrics that people have.

Marketing 52
Marketing Effort Score Metrics Loyalty 52
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How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

JUNE 17, 2021

It’s a great question because when I look at where I, when I started in the industry 20 some years ago, it was all about the metrics and I always hate using this phrase but it fits here, where often sales teams are referred to as coin operated people, right? Laurent Pierre: (03:27). Absolutely. And then maturing each of the functions.

Sales 99
Sales Employee Experience NPS Banking 99
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