Customer Change Customer Expectations Effort Score Metrics 
Kustomer
SEPTEMBER 3, 2020
Customer service professionals are becoming more crucial employees as business leaders find they need someone to take care and understand the skyrocketing expectations of their customers. Nate mentions that CX professionals are absolutely essential for businesses; to benefit their customers and to help their company financially.
Kustomer
JUNE 17, 2021
Customer experience shouldn’t be the role of solely the CX team, rather, leaders from different departments should consider joining forces with leaders from CX and finding ways to incorporate the customer into all aspects of business decisions. Not only from a number perspective, but from a customer view of one of their projects.
Expert insights. Personalized for you.
52 
Let's personalize your content