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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

4 Emerging Customer Journey Trends to Test by Applause (Applause) Our modern day tech evolution has enabled new ways for customers to interact with brands — and vice versa. My Comment: AI continues to be the most talked-about and written-about topic in customer service and CX.

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5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities by Christina Luttrell. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world. How To Create Customer Journey Map Of A Restaurant?

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