Clicktools

MAY 18, 2017

According to the Temkin Group, the four core competencies of customer experience are: Purposeful Leadership : Operate consistently with a clear set of values. Compelling Brand Values : Deliver on your brand promises to customers. Customer Connectedness : Infuse customer insight across the organization.

Technology 51

Technology Customer Connectedness Brand Values Leadership 51

Eptica

APRIL 25, 2018

They know that they must keep innovating and improving if they are to differentiate their customer experience and therefore thrive. Compelling Brand Values: Deliver on your brand promises to customers. Customer Connectedness: Infuse customer insight across the organization. Share this page on: Tweet.

Customer Connectedness 49

Customer Connectedness 2018 Brand Values Financial 49

Qualtrics

FEBRUARY 1, 2019

Companies that are truly customer-centric have a comprehensive toolset designed to manage and drive customer insight at every level of the organization. Slack has been listening to customer feedback since its inception and was founded because of customer complaints with email. Are your insights fast enough?

Customer Centricity 20

Customer Centricity Customer Connectedness Innovation Books 20