Totango

JANUARY 24, 2019

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Put simply, customer obsession is a way to center and align your business around your customers.

Customer Engagement 54

Customer Engagement Engagement Lifetime Customer Customers 54

Totango

FEBRUARY 28, 2019

Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Is the Customer Enjoying a Positive and Trusted Relationship with Your Company?

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

MARCH 21, 2019

The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. With an emphasis on nurturing lifetime customer value , those results are measured in terms of usage rates, customer engagement , customer satisfaction, and customer trust.

Customer Success 86

Customer Success 2019 2020 ROI 86

Totango

FEBRUARY 26, 2019

Before you embark on onboarding customers, define the goals and expectations that will mean success. Once you know what you’re aiming for, make success measurable by setting up key performance indicators (KPIs). 5: Measure Your Results. When you reach the end of the onboarding period, look back and measure your results.

Social Media 78

Social Media Lifetime Customer Measurement Customers 78

Totango

APRIL 23, 2019

As such, being able to accurately calculate your renewal rate gives you insight into your customer success team’s performance. Customer expectations are higher than ever, and if you can’t deliver lifetime customer value, then a relationship you’ve worked hard to build may just end in churn. Prioritize At-Risk Renewals.

Lifetime Customer 71

Lifetime Customer Customer Success Customers Measurement 71

Totango

AUGUST 8, 2019

For example, monitoring metrics known to have a direct impact on customer business success—think license utilization, feature adoption, and more—helps you implement proactive customer engagements. Whatever the scenario, customer success depends on optimizing the customer journey and nurturing them every step of the way.

Customer Centricity 91

Customer Centricity Customer Relationships Metrics Lifetime Customer 91