Customer Expectations Customer Focused Customer Service Strategies Poor Customer Service 
ShepHyken
MAY 30, 2022
The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.
Expert insights. Personalized for you.
13 
Let's personalize your content