ShepHyken
JANUARY 4, 2023
Just as we want our customers to come back, we want our employees to stay. . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Done right, customer support makes you money. . Follow on Twitter: @Hyken.
ShepHyken
AUGUST 19, 2019
(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. My Comment: Most of the lists people compile (myself included) are how to’s.
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Lumoa
FEBRUARY 7, 2023
Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. When you capture VoC data, you can: Evaluate new product and service offerings, and prioritize based on customer expectations. How do you collect VoC data?
ShepHyken
NOVEMBER 23, 2022
Just do what is expected. When you consistently do what the customer expects, they will say, “They are amazing!” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And now I’ve made it even easier. and “I’ll be back!” .
ShepHyken
SEPTEMBER 15, 2021
Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would make your customers say, “Wow!” And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? .
ShepHyken
OCTOBER 24, 2023
Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot.
ShepHyken
AUGUST 26, 2019
Are You Meeting & Exceeding Customer Expectations? Teresa Allen) My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today’s article focuses on Step ONE. There’s a big difference. by Teresa Allen.
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